A message to all members of Library 2.0
Visit Library 2.0 at: http://www.library20.com/?xg_source=msg_mes_network |
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A message to all members of Library 2.0
Visit Library 2.0 at: http://www.library20.com/?xg_source=msg_mes_network |
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Save the Dates – Library 2.011 Worldwide Virtual Conference, November 2-3
We are pleased to announce the Library 2.011 worldwide virtual conference, November 2 – 3, 2011. The conference will be held online, in multiple time zones, over the course of two days, and will be free to attend.
The Library 2.011 conference will be a unique chance to participate in a global conversation on the current and future state of libraries. Subject strands will include the changing roles of libraries and librarians, the increasing impact of digital media and the e-book revolution, open educational resources, digital literacy, shifts from information consumption to production (Web 2.0), multimedia and gaming spaces, libraries as community centers, the growth of individualized and self-paced learning, the library as the center of new learning models, understanding users in the digital age, assessing service delivery, and defining leadership and information professional careers in a networked and changing world.
The conference website will be hosted at http://www.Library2011.net <http://www.library20.com/page/2011-conference> . Please sign up at the site to receive email updates as conference plans move forward. The call for presentation submissions will go out July 5. We are looking for conference volunteers, commercial and non-commercial partners, and conference advisory panel members! You can let us know of your interests when you sign up. Potential partner organizations can contact Steve Hargadon immediately at the contact information below.
The School of Library and Information Science (SLIS) at San José State University (http://slisweb.sjsu.edu <http://slisweb.sjsu.edu/> /) is the founding conference sponsor. SLIS offers a nationally ranked Master of Library and Information Science degree, which is fully accredited by the American Library Association. The School’s online delivery model allows students to live anywhere while earning their degree. SLIS also offers a fully online Master of Archives and Records Administration degree for students who are interested in pursuing a career in electronic records management. Additionally, the School partners with Queensland University of Technology to offer a doctoral program in Library and Information Science.
SLIS Director Sandra Hirsh is co-chair of the conference. Dr. Hirsh has been a faculty member at several academic institutions, was a librarian in academic and special libraries, and has more than a decade in leadership positions with Silicon Valley’s leading global companies such as Hewlett-Packard, Microsoft, and LinkedIn. She is a recognized advocate for library services, has an extensive record of research in the field, and has been actively involved in leadership roles with professional associations.
Steve Hargadon, the founder of Classroom 2.0 (http://www.classroom20.com <http://www.classroom20.com/> ) and the Global Education Conference (http://www.globaleducationconference.com <http://www.globaleducationconference.com/> ), is the founding co-chair of the Library 2.011 conference. Steve hosts the popular FutureofEducation.com <http://futureofeducation.com/> interview series, and has consulted on social media and education for PBS, Intel, Ning, Microsoft, KnowledgeWorks Foundation, CoSN, MERLOT, the U.S. State Department, and the U.S. Department of Education’s Office of Educational Technology.
We are looking forward to this momentous event, and to your participation!
Thank you,
Dr. Sandra Hirsh, Professor and Director
School of Library and Information Science (SLIS) at San José State University
More Information: http://slisweb.sjsu.edu/people/faculty/hirshs/hirshs.php <http://slisweb.sjsu.edu/people/faculty/hirshs/hirshs.php>
Steve Hargadon
Web 2.0 Labs
Email: steve@hargadon.com <mailto:steve@hargadon.com> Phone: 916-283-7901 <file:///C:/tel/916-283-7901>
More Information: http://www.stevehargadon.com <http://www.stevehargadon.com/>
We are pleased to announce the Library 2.011 worldwide virtual conference, November 2 – 3, 2011. The conference will be held online, in multiple time zones over the course of two days, and will be free to attend.
To be kept informed of the latest conference news and updates, please join the Library 2.0 network.
The Library 2.011 conference will be a unique chance to participate in a global conversation on the current and future state of libraries. Subject strands will include the changing roles of libraries and librarians, the increasing impact of digital media and the e-book revolution, open educational resources, digital literacy, shifts from information consumption to production (Web 2.0), multimedia and gaming spaces, libraries as community centers, the growth of individualized and self-paced learning, the library as the center of new learning models, understanding users in the digital age, assessing service delivery, and defining leadership and information professional careers in a networked and changing world.
Greetings –
Does having great customer service cost money, or save money? Does your library have a tight budget for professional development and travel? SCRLC’s customer service webinar will help you get the training and avoid the costs!
On Wed., June 15, Alan Kirk Gray (Darien Public Library, Darien CT) will present 21st Century Customer Service online! Join us, and come ready to share ideas and have a great conversation. We’ll discuss how to move your customer service profile from “standard” to “extended” to “extreme” and provide a list of next-step actions to get you started.
Complete details appear below and on our website at http://scrlc.org/21stCenturyCustomerService
Please help us to spread the word about this event to colleagues and co-workers who may be interested. Information about all SCRLC workshops and events is available on our website at http://www.scrlc.org
Thanks for your attention,
Nora
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South Central Regional Library Council leads and advocates for member libraries by promoting learning, collaboration, and innovation
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Nora Fitzgerald Hardy
South Central Regional Library Council
Ithaca, NY
607/273-9106
South Central Regional Library Council presents
21st Century Customer Service
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Register online at http://scrlc.org/21stCenturyCustomerService Registration deadline Friday, June 10 |
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This training is funded in part by Federal Library Service and Technology (LSTA) funds, awarded b to the New York State Library by the Federal Institute of Museum and Library Services (IMLS). |
In the 21st century, libraries need to be ready for every employee to respond – immediately, right now — to each user, every time, even when the issue is new. This is the world our users are in, and they expect us to be there, too. If not, they can and will find other places to go. Actually, it’s simple to get ready, but it’s not easy. So now is the time to start.
Do you and the staff at your library know the five levels of customer service? What is the one simple rule that will radically change your customer service for the better, for all time? Does having great customer service cost money, or save money?
Join us, and come ready to share ideas and have a great conversation. We’ll discuss how to move your customer service profile from “standard” to “extended” to “extreme” and provide a list of next-step actions to get you started.
We will be using GoToWebinar. Participants will need an Internet-connected computer with speakers or a headset. They will be able to comment, question, and participate in polls via type/chat.
Presenter: Alan Kirk Gray is Assistant Director of Operations for Darien Library, and was responsible for the program, planning and construction of the Library’s new 57,000 SF building. Mr. Gray also advises on planning and service integration for other libraries, and has presented at the American Library Association Annual Meeting, New England Library Association, and Computers in Libraries on the relationship between technology and services, library business practices, and the development of appropriate library spaces. He received a BA in History from Princeton University and an MBA in Corporate Finance from NYU Graduate School of Business.

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