Socialscope for the Blackberry is one of the best apps I ever used on my Blackberry. It brings together Twitter, Facebook, Foursquare, and Flickr into one convenient package. It works much better than the native apps for Twitter and Facebook. Foursquare provides just a check-in function because socialscope does not have any built in location capabilities. It also allows you to post to multiple Twitter accounts and directly to Facebook pages. It is currently in a private beta but it is relatively easy to get an invite by going to getsocialscope.com .
I do have several problems with how the creators of socialscope are supporting the beta. It seems to me that they either don’t understand social networking in terms of providing user support or else they are doing this as a side line. It has been in private beta for two years. The frustrations from their users can be seen on Facebook. They have put one post on the site and that is it. They have never responded on the discussion board. They have a twitter account at http://twitter.com/socialscope/ . They do occasionally reply to tweets.
I have some suggestions for the developers of socialscope:
1. Open up a support forum for your beta testers.
2. Answer posts on Facebook.
3. Add more functionality for foursquare either by providing location services within socialscope or by providing a way to change my location manually via foursquare’s mobile site.
4. Add more services such as LinkedIn.
5. Show your users that you are listening.
Such a great product deserves more attention from everyone. Socialscope can also be contacted at:
· general inquiries: INFO@SOCIALSCOPE.NET
· help & feedback: FEEDBACK@SOCIALSCOPE.NET
· business development: BIZDEV@SOCIALSCOPE.NET
