Tag Archives: Cell Phones

Verizon Wireless (#VZW) and Customer Service

I am writing this post today because of a great experience I had at the Verizon Wireless Store in Cortland, NY.  at 3940 State Route 281.  My spouse had a cell phone she dropped and broke part of the hinge.  It was a phone without all of the bells and whistles I love but she does not want.   She went online and found a replacement (Casio C711 G’zOne Boulder) that she wanted. She had previously had the Casio Boulder S for many years.   I took her old phone, which was barely functional, and the new G’zOne Boulder that came in the mail today to the VZW Store.  She needed all of  her phone numbers transferred to the new phone as they are critical for her work. The service representative took both phones, activated the Boulder and transferred all of the contacts.   She did all of this with a pleasant attitude and a smile on her face.  She is the consummate customer service professional.  We did not buy either phone from VZW. The Boulder was bought off the web. I was not charged anything for this great service and I felt that her service far exceeded my expectations.  I wish I had her name.  Well done Verizon Wireless!

 

TC3 – Mobile Initiative Announcement

I am a member of the campus committee implementing this new mobile initiative at Tompkins Cortland Community College. Here is the txt of the announcement. I am very excited about this new opportunity to participate in a new technology initiative.


TC3 – Mobile Initiative Announcement

The office of Campus Technology is always seeking ways to use technology to provide better services for our staff and students. We are recognizing the overwhelming preference of students for accessing information and communicating through their cell phone. TC3 has been a leader in developing mobile applications for both students and staff. In 2007 TC3 was awarded a Best of New York award, by the Center for Digital Government, for the systems it developed for cellphones/smartphones. Students are able to check their grades, view their schedule, faculty can view their schedule, and email students, and various text messages are sent for emergencies and class cancellations.

Two important events are catalyzing in the mobile technology world. First, nearly all students and staff are already using cellphones/smartphones/PDA’s of some sort and are connected via the world’s largest wireless network. Secondly, the applications and technology for improving safety, learning, and administrative functions have improved tremendously in the past few years.

As this technology has been developing, we have been working for nearly two years with vendors to put together a plan to implement an exciting opportunity for our students and staff. AT&T and Rave Wireless have partnered with TC3 to provide a state of the art system that will provide us with the many benefits described below.

AT&T – In order for this system to work well, we will need excellent cell service. AT&T will be installing a cell antenna on our campus. After extensive review of in-building infrastructure and outside infrastructure we have determined an external cell antenna is best not only for us, but also for the community in which we live/work.

Rave Guardian – Provides a system for improved safety and security for our community. The security office will have an electronic map with GPS enabled for students and staff who activate an alert. The alert is like a blue light system for your phone with GPS capability so you will be able to be located quickly.

Rave Alert – Provides a fully redundant alert system for our community concerning emergencies like weather, fire, gas leaks, and other events.

Rave Campus – has a complete suite of academic, safety, community, and social applications specially designed for students’ mobile phones. Applications like polling, flashcards, media casting, email and others are included.

Along with the benefits listed above, students will be able to save 5% off their AT&T phone bills, staff will receive a SUNY savings of 20%. These rates were negotiated state wide a few years ago.

Timeline – This fall we will be installing and configuring the software. The cell antenna should also be installed in the next few months. We are assembling a project team to help us sort through many of the details. John Petrella will be the project manager for this system. If you are interested in becoming a member of this exciting new technology please contact him. Much more information will be coming soon as we work through the details.

Here are a few links that will help explain this technology.

ACU video showing the life of a student using this technology: http://www.acu.edu/technology/mobilelearning/researchers/video/connected.html

YouTube video showing some of the Rave Wireless applications: http://youtube.com/watch?v=kx41vx3iuK4&feature=related

YouTube video showing how Rave Guardian works:
http://youtube.com/watch?v=dv_FaQffTLk&feature=related

College and Village gift to a student from Mongolia

This is such a great story I just have to share it. It has nothing to do with libraries but everything to do with community and caring for others. — Bill Drew
Morrisville State College Faculty, Friends, Morrisville Community Donate Money to Send Student Home to Mongolia During Break

MORRISVILLE, N.Y.—It’s the greatest gift Otgonjargal “Otgoo” Sanjaa has ever received —just thinking about it makes her eyes well with tears.

The emotion stems from overwhelming joy and gratitude toward friends and strangers at Morrisville State College and in the Morrisville community who raised more than $2,500 to send Sanjaa home during the college’s winter break.

On Dec. 11, Sanjaa, 25, will begin a two-day journey to Mongolia, some 10,000 miles, to see the family she left behind to study business administration at Morrisville State College.

It’s been nearly one and a half years since she has seen her husband, Nyamdorj, and her 2 ½-year-old daughter, Purevbadam. She can already tell by pictures how much her daughter has grown.

She’s bringing home toys she bought in the United States. Some are replacements for the ones intended for her daughter’s second birthday that were lost in the mail.

A chance to go home means the world to Sanjaa.

“”I am really excited,”” she said, “wiping tears from her eyes. “I don’t know how to thank everyone who made it possible, especially my professor, Mrs. (Phyllis) Tucker.” “

Tucker, assistant professor of business administration, spearheaded the effort.

“”I heard that she had a husband and daughter at home who were denied visas to visit in May and my heart reached out to her,” “Tucker said.” “I wanted to find a way to raise money to send her home.” “

When the campus and community heard that Tucker was accepting donations, the response was overwhelming.

“”I was surprised at everyone’s generosity,”” Tucker said. “”There are so many good people out there.””


The Morrisville Rotary Club donated proceeds from a turkey raffle and other organizations stepped in to help. The Sheila Johnson Institute at Morrisville State College donated the $1,700 for Sanjaa’s flight, and Morrisville’s Gaming Club, the Morrisville State College Entrepreneurship Institute (MSCEI) and various faculty and staff all provided generous donations.

It wasn’’t the first act of kindness Sanjaa witnessed in the United States. Tucker took Sanjaa home with her during college breaks.

“”Mrs. Tucker is more than a professor,” “Sanjaa said. “”She is a kind and encouraging person who does so much for students.””

Professors are letting Sanjaa take her mid-term exams early to accommodate her flight plans, which were arranged through Brenda Coogan of the Morrisville Travel Agency. Finding flights wasn’t easy due to U.S. airline affiliations, so Coogan had to try several different routes through Korea and Beijing before finally finding one through Moscow to get her home.

Although Sanjaa already has a law degree from the Ulaanbaatar-Erdem University of Mongolia, she was never able to pursue work in her field due to job limitations and corruption.

She became an English teacher instead, but her heart longed for something more.

“”I always dreamed of studying in the United States,” “she said.

Sanjaa, who also speaks Russian, learned English when she was 12 years old, anticipating that she would need it some day.

That opportunity started to unfold when she was looking through college catalogs and surfing for colleges on the Web at a nearby Internet café and Morrisville caught her eye.

“I liked the small campus population and it seemed economical,” she said.

On a sunny, warm August day in Mongolia in 2005, Sanjaa kissed her husband and daughter goodbye and boarded a plane heading to Morrisville. She wouldn’t let anything interfere with her plans, not even her fear of flying.

After she graduates from Morrisville State College in May 2007, Sanjaa would like to remain in the United States to get her master’s degree then eventually return to Mongolia to become a member of parliament. She’d like to share her knowledge to help with government reform.

She knows continuing her education will involve more sacrifices—ones she is willing to make so her daughter can have a better life in Mongolia some day.

“I have a lot of ideas about what I can do for my country and I want to help my country thrive,” Sanjaa said. “I want to try to reduce poverty, develop rural areas, allocate foreign donations properly and make Mongolia a better place for families.”

Tucker doesn’t doubt her ambition.

“She’s a person filled with quiet determination and she’s focused on her long-term goals,” she said of her soft-spoken student.

That determination was put to the test during her first two weeks at college when Sanjaa missed her family so much she was ready to pack up and go home.

Faculty and staff encouraged her to stay.

Part of her uncertainty was adapting to an entirely new culture. It wasn’t easy for Sanjaa to adjust to the 12-hour time difference and it took some time for her to get accustomed to American cuisine, something she now enjoys.

Sanjaa keeps a detailed journal so she’ll remember everything she’s learning in the United States, including classroom lessons about macroeconomics, American national government, business mathematics and other things that might benefit her country some day.

She stays in touch with her husband via e-mail on a regular basis and keeps herself busy working two jobs on campus to distract her from missing her family.

When she gets home, Sanjaa plans on making up for some lost time, spending every possible moment with her husband and daughter and visiting her parents who live nearby. She’s also excited to make “an American dinner—the kind where everyone sits around a table and eats together,” she said.

Even though Sanjaa and her family won’t be celebrating the same holidays as families in the United States this winter break, the true spirit of the holiday season is being passed halfway around the world in the form of the greatest gift— “giving.”

“”I am grateful,” “Sanjaa said.” “I like everything in the United States and I hope to spread American culture, ethics and justice in Mongolia.””

Morrisville State College offers 13 bachelor degrees and a wide variety of associate degrees and options. Considered to be one of the most technologically advanced colleges in the nation for its ThinkPad University program and wireless technology initiative, the college recently became the first in the nation to comprehensively replace landlines in residence halls with individual cellular phones.

The Norwich Campus recently announced its first standalone degree in early childhood and also offers associate degree programs in business, computer technology, office administration, liberal arts transfer and nursing to Chenango County area residents and employers. Students may also apply coursework to other associate or bachelor degrees at the main campus.


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Customer Service Hell

I have had an interesting experience today involving my replacement cell phone and Cingular. My old cell phone died the other day with no sound coming out of it unless I used it on speakerphone or with a headset. I have cell phone insurance so I got a replacement. I got a new Motorola V557 which is one step up from what I had. It has a new service call Media Net Live Ticker. It will display headlines and a few small graphics after the phone is opened. There are a few free channels including weather, CNN headlines, ESPN headlines, and something called “What’s Hot.” The manual says there is no charge for these unless you click on “More” to see the story. The weather forecast is quite extensive without doing that. At any rate, I wanted to verify it was actually free and I didn’t get charged for data transfers. First, I called 611 on my cell phone and after going through a ridiculous number of voice menus, I got a customer service representative who said if it is the internet you must pay for it. I wasn’t satisfied with that. I then stopped at one of the stores. The one person there was not familiar with this service. I called customer service again and this time got the answer that agreed with the users manual for the phone. I double checked on the website and I found the same answer.

customer service with Cingular can be really good at times but is quite bad or even abysmal most of the time. I will be changing companies when my contract runs out.

There is a lesson in this for libraries somewhere. I think it is that we need to maintain high quality and consistency of our services all of the time. The guy in this store was obviously not interested in my question because I was not going to buy anything.

Cell Phones and Thunderstorms: Stupidity Again?

This article left me asking and wondering why would you be outside during a thunderstorm?   Mistakes like this could improve the human race if it keeps certain idiots from having children. I guess I should be more sympathetic but I actually find this just plain stupid.

Another cell phone hazard: Thunderstorms | Tech News on ZDNet

People should not use mobile phones outdoors during thunderstorms
because of the risk if they are struck by lightning, according to a
group of doctors.

Doctors at the Northwick Park Hospital in England wrote in a letter in Friday’s British Medical Journal about the case of a 15-year-old girl who was using her phone in a park when she was hit during a storm.

Although she was revived, a year later she was still suffering “complex
physical, cognitive, and emotional problems.” She was also still using
a wheelchair and had “persistent perforation of the left tympanic
membrane with associated conductive hearing loss on the side she was
holding the mobile phone.”

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